Question Codes Not Accepted

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CharlieDelta

Customer
I just received a message from one of my members via email saying that he cannot log into the site that on every PC he has tried it will not accept his auth code.
Is there a way to bypass him or turn it off for this individual?

Here is a copy of his message -
Grimmer here... Got a problem, I've been trying to log into the forums.. but on every pc it asked for the Google Authenticator code, but its not accepting my codes. My android is synched up and date/time correct. Can you remove 2 step verification somehow?
 
The user really should have written down or printed the recovery key as instructed when setting it up, that would allow them to remove it themselves.
Code:
UPDATE user SET dbtech_twofactor_secret = '', dbtech_twofactor_recovery = '' WHERE userid = X
 
As this ticket has not received any further replies, I'll close it.

If you have any other issues or questions, please feel free to start a new support ticket. Thanks!
 
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Legacy Two-Factor Authentication

vBulletin 3.8.x vBulletin 4.x.x
Seller
DragonByte Technologies
Release date
Last update
Total downloads
164
Customer rating
0.00 star(s) 0 ratings
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