Bug Authentication not working

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highlander

Customer
Some of the people using this have complained that on occasion, it doesn't work. It is a sporadic issue. I believe it happened to me once as well but I rebooted and it worked.

I did have trouble with the Google authentication process this past weekend while I was visiting my parents. It kept asking me to enter the Google code, then when I would do that, it would thank me, but instead of taking me to the forum, it would send me right back to the screen to enter another code. I don't know what was going on but it made it impossible to visit the site at all. I don't mind the inconvenience as long as I'm actually able to visit the site, even if I have to enter a code pretty frequently when I'm away from home. It seems to defeat the purpose when it actually prevents me, the real me, from even looking at the forum (let alone doing anything administrative).

Just read. Yes, this is what happened to me and I would repeat the code a lot. Sometimes after about 5-10 repeats it would allow me in but most of the time it kept going on and on. Then I'd restart the google authentication app and the browser app on my phone and it'd work afterwards, but then it would do it again the next time I visited the site again. I had to disable it for it stop. It seems to currently be working well now for me though.ccIf it helps, my skin was the default typoc skin the whole time. I didn't use the mobile one.
 
This can happen if the user is using a mobile browser or an anonymous proxy that constantly changes their IP address. Currently, it's not possible to remember each user's browser, only their IP address, meaning that if they have frequently changing IPs, they will be asked to re-authenticate constantly.
 
Hello highlander,

This ticket has now been closed with the status Not A Bug.

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If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

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Legacy Two-Factor Authentication

vBulletin 3.8.x vBulletin 4.x.x
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DragonByte Technologies
Release date
Last update
Total downloads
164
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0.00 star(s) 0 ratings
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