Bug User ratings not "sticking"

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swb

Customer
I got the mod set up enough to test it without too much problem, but I can't get the user rating stars to "stick". All permissions are set in the instance that should allow that user group to do ratings, and you can click on the number star you want in the ratings box on the right and it highlights, but then when you finish and click Rate It, nothing happens. Any ideas?

Also, just a suggestion, that process would be more intuitive for the users if there were something there to tell them that clicking on the stars is how they do their rating. With the separation between the stars and the comment box, not sure all will make that connection between the two.
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
Update: Sorry for forgetting about this last time I visited your site. I have tested this now and I'm not encountering any problems with the ratings. Can you please let me know if this is still an issue for you?

Thanks!
 
As this ticket has received no further replies, I'll close it. If you have any further questions or issues, please feel free to start a new support ticket. Thanks!
 
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Legacy DragonByte Reviews

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DragonByte Technologies
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Total downloads
190
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