Bug Sidebars columns not working

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markoroots

Customer
Hi Fillip,
I have installed the lite version on my both forums and I have the some problem, the lateral sidebars in the principal page aren't visualized.
reviews.png

Also inside the reviews there aren't the lateral bars and the possibility to vote the reviews.
reviews2.png
 
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Hi,
Have you modified the templates and do you have the block enabled in the ACP?
ACP->DBTech-Review->Front Blocks

review blocks.png
 
Hi Dylan yes I have the blocks enabled in that page.
But I have not modified the template.
Must I do it? And please can you tell me also what I have to modify?
 
No, you don't need to modify templates. I just ask that because people sometimes do that to get something to fit their theme and something important might get deleted. Could you create me a temp admin account to check out the problem?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it
 
Hi Marco, thanks for the access, I'm going to do some testing today to try and resolve it. I'll let you know later on today either way where I'm at with it.
 
I actually figured this out without needing the ftp. The navigation link didn't match the right reviews instance link. I changed the review instance shortname to match what you have in the navigation link and the sideblocks are working correctly. Let me know if it's showing as you expected now.
 
Yeah, I told you about that in a PM. First you need to create the questions you want them to rate on in the question management area. Once you have the rating questions you go into the instance management, edit the review instance and check the box for those questions. After that you should see the rating options on the right side of the review.
 
Wow great! I have to try. :)
So please Dylan now that you know the problem, can you please fix also my other forum that have the same issue??
The lateral columns not visible in the review plugin.
Or if is simple to fix you can also tell me what to do.
 
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I actually figured this out without needing the ftp. The navigation link didn't match the right reviews instance link. I changed the review instance shortname to match what you have in the navigation link and the sideblocks are working correctly. Let me know if it's showing as you expected now.

Wonderful! I have fixed alone also my other forum with your tips. :)
Many many thanks Dylan. :)
 
Yeah, I told you about that in a PM. First you need to create the questions you want them to rate on in the question management area. Once you have the rating questions you go into the instance management, edit the review instance and check the box for those questions. After that you should see the rating options on the right side of the review.

Many thanks I found the way to activate it.
Magic Dylan. :)
 
Only one thing.
On VF I have set only one question but there are 2 things to vote.
"Your Rating" and "You Like"
Look here: Viewing Review: "CHINSMOKER" by Vapeoholic - Vaporizer Forum

In the other forum I have set also only one question, and here is shown only one thing to vote.
Look here: Sigaretta Elettronica Forum

So can you please tell me why succeed this?

Thanks Dylan

I'm not seeing anything for ratings, can you enable it and post a screenshot of what it looks like? If you add one question then it should only ask one question under the rating.
 
Sorry Dylan,
I disabled the answer and now that I enable again is come back only one answer like setted.
So now it's all ok. Many thanks. :)
 
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Legacy DragonByte Reviews

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