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Thread: Problem during install


Forum: DragonByte Forum Ads Lite Support

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  1. #1
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    Default Problem during install

    For some reason 1 of my sites seems to have a problem installing this. Tested on 2 other sites with no issues... The site that is having a problem hangs after:

    Updating Version Number To: 1.0.0b1
    •Altered Table: administrator
    •Altered Table: usergroup
    •Created Table: dbtech_forumads_banner
    •Created Table: dbtech_forumads_bannerspace
    •Created Table: dbtech_forumads_cart
    •Created Table: dbtech_forumads_click
    •Created Table: dbtech_forumads_currency
    •Created Table: dbtech_forumads_impression
    •Created Table: dbtech_forumads_keyword
    •Created Table: dbtech_forumads_prices
    •Created Table: dbtech_forumads_processor
    •Created Table: dbtech_forumads_transaction
    •Created Table: dbtech_forumads_word
    •Created Table: dbtech_forumads_word
    •Populated Table: dbtech_forumads_currency

    Updating Version Number To: 1.0.0b2
    •Altered Table: dbtech_forumads_banner
    •Altered Table: dbtech_forumads_cart
    •Altered Table: dbtech_forumads_keyword
    •Altered Table: dbtech_forumads_prices


    Any ideas?
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  2. #2
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    Default

    After the step you've listed, it's altering the user table. If that table is very large, it may take a lot of time for the alterations to complete.
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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  3. #3
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    Default

    I guess even though it sent me back to the ACP the process was still being completed as it finally worked.

    Next when I try to add a currency it displays without any formatting...

    config.png

    As soon as I get this working, will be purchasing the pro version (everything I run of yours is pro)
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  4. #4
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    Could you please create and PM me with a temporary FTP and AdminCP account?

    For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

    The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

    If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

    Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

    Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

    When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

    Thank you for helping us debug our products and allowing us to assist you, we appreciate it
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  5. #5
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    PM sent
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