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Thread: Avatar Lite not working


Forum: DragonByte Avatars Lite Support

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  1. #1
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    Default Avatar Lite not working

    Hey there. I am testing out the avatar product as i would like to purchase the full version.

    I installed the test version on a MAMP server last night, and it would not work, so i tried on my live site today and still the same issue.

    I have uploaded all files, changed some settings, and edited the Admin usergroup to be able to see the avatars.

    Now, if i click the link in my navbar it simply takes me to mysitehere.com/forums/xfavatars/ and that is a white page.

    If i go into my admin cp and go to the addon settings and click on rebuild cache, i get told the requested page could not be found.

    Any idea of solutions to this? Am really hoping to get this product working/tested and then get the full version

    Thanks.
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  2. #2
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    Default

    Could you please create and PM me with a temporary FTP and AdminCP account?

    For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

    The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

    If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

    Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

    Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

    When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

    Thank you for helping us debug our products and allowing us to assist you, we appreciate it
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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