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Jem

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Dylan,

After the first month of nominations they were not reset. They were moved to the completed nominations area but were not started again for the next month. I deleted the old nominations as they were for testing anyway and created new under create rotating, however they are not showing up under current nominations. What am I doing wrong here?


Thanks :)
 
Hmm, could I get a look in the acp? It should create new ones as the old ones finish, and should create a current one when a rotating one is created.

Could you please create and PM me with a temporary AdminCP account?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it
 
I'm not sure what caused the problems?
I went in and recreated your rotating nominations and it created the current ones. You do need to go in and check them and set them to active though.

I noticed you created them ending this month. If you did the old ones like that, it's probably why it didn't create new ones when the old ended. You need to put the end date way out, and each month it will create new current nominations until the rotating end date is reached. So on the rotating nominations, you set the end date to when you want to stop automatically generating monthly nominations. That's so you can have like a year long run without having to remember to turn it off a year from now :)
 
Thanks for the solution and the information. Not sure what exactly happened. Hopefully it's fixed now.
 
Thanks for the solution and the information. Not sure what exactly happened. Hopefully it's fixed now.

No problem, let me know if it doesn't create new ones at the beginning of the month.
 
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