Question DBTech Thread Ratings (Lite) not showing Rate Me Option!

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pratul11

Member
Hi
I have installed the Thread Ratings (Lite) mod successfully in my forum and it is showing on top of each thread the rating block but only with the number of rating it has received option! It is not showing the Rate This Thread option where I can put my own rating! Why is it so?

Please help!
 
I've forwarded this ticket to the developer of the modification as I don't have enough knowledge of this mod to provide support. Sorry for the delay this will cause in getting your issue resolved :(
 
Hi Pratul11, if you are talking about the option to create your own questions and have each one listed like it is in this thread, that is a pro only feature.
 
Hi Pratul11, if you are talking about the option to create your own questions and have each one listed like it is in this thread, that is a pro only feature.

No, I am not talking about that. I was just talking about basic Rating feature. It does not show the option for a user to Rate a Thread as you can see in my screenshot link given above!
Thanks
 
Ah, I couldn't see the screen shot before.
Could you please create and PM me with a temporary AdminCP account? I'll take a look at what is going on.

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it
 
Hello pratul11,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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