Question Global Branding Free Not Working

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highlander

Customer
I just had Global Branding Free installed but it doesn't seem to do anything. That is- the footer is still there. Isn't this supposed to be removed automatically?
 
It can take up to 24 hours before it fetches the required information from our servers automatically. Please make sure the cURL library is enabled on your server, as this is required. You can check this by going to the View PHP Info page in your AdminCP and search for "cURL".
 
It can take up to 24 hours before it fetches the required information from our servers automatically. Please make sure the cURL library is enabled on your server, as this is required. You can check this by going to the View PHP Info page in your AdminCP and search for "cURL".

It's been almost three days and it's still not working. I checked with the hosting provider and they said that cURL is enabled. Any other ideas?
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
Update: Whoops, I had my modifications mixed up - the GBF mod works instantly, but the Copyright Management one does not. Furthermore, both cannot be enabled at the same time. I've removed the Copyright Management mod from your site and the GBF is now working as intended :)
 
Hello highlander,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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Legacy Copyright Management

vBulletin 3.8.x vBulletin 4.x.x
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DragonByte Technologies
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Total downloads
134
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