Please ensure you have upgraded to v1.1.1 (released today), as well as go through this checklist:
http://www.dragonbyte-tech.com/f104/troubleshooting-scoring-6487/
can you pm me an admin login that can access the arcade?
Without being able to access the AdminCP I doubt there is anything more that can be done - AdminCP access is an integral part of performing support if it can't be directly diagnosed.
You might want to have the owner post any issues in the future so that he can authorise such access
That only affects an import service (which is now defunct anyway). So, no, sorry.
Try the 1.2.1 version recently released. there were some scoring related fixes within that might apply to your issues.
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