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Thread: Articles won't load


Forum: AJAX Threads Lite Support

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  1. #1
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    Exclamation Articles won't load

    Hi DBTech,

    No idea why but when Ajax Threads is enabled our articles won't load.
    We can go to the articles page to view all articles created but once you click on one to open it up you get a long loading time and a blank page as result. With only the background shown.

    There is no header, footer or any content showing.
    Once i disable Ajax Thread then all works as normal.

    I noticed a topic a few version ago with same issues but with Blogs.
    So no idea if this is the same issue or a new one just wanted to let you guys know
    Last edited by sleeperzzz; 3rd June 2015 at 13:40. Reason: Spelling errors
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  2. #2
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    Can you try turning on debug mode in both the root and the /core/ config file and see if there's any error messages?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


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    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
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  3. #3
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    Yes i did in fact try this method as i assumed at first there was something wrong.
    But still received a blank page with no errors showing.

    If i need to test anything else then let me know.
    For now i disabled Ajax Thread but i'm all in for getting it up and running again
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  4. #4
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    Can you please also make sure display_errors is turned on in php.ini?
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
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    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  5. #5
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    Sorry for the delay.
    So yeah i verified it and Display_erros was on in the php.

    anyways turned Debug on and enabled the plugin again here are some screenshots

    So i an click articles and see the created articles


    And once i click on the articles to read the entire post.
    Then all i get is a blank page.
    If i open up the console i get some loaded HTML



    So yeah no idea what is up with that.
    Anyways if i an aid again just let me know always glad to help out

    Btw with almost no plugins to block it i decided to add a screencap of what products i do have on.

    Last edited by sleeperzzz; 13th June 2015 at 01:05.
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  6. #6
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    Could you please create and PM me with a temporary FTP and AdminCP account?

    For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

    The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

    If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

    Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

    Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

    When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

    Thank you for helping us debug our products and allowing us to assist you, we appreciate it
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  7. #7
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    Yo,

    Will create the accounts this week and send them to you.
    Been a little busy past few weeks hence the late reply

    cheers
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  8. #8
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    No problem
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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  9. #9
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    Hello @sleeperzzz,

    This ticket has now been closed with the status No Response.

    We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

    If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

    Thank you!
    Fillip Hannisdal
    Founder & Programming Director
    DragonByte Technologies http://www.DragonByte-Tech.com


    Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
    Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
    Please do not Private Message Decado with support requests or forum errors.

    When I say "Hotfix Released" it means you should re-download the product and re-upload the files.
    Like our products? Want to be notified on social media networks when we release updates or new products? Click the buttons below to Like us on Facebook, Follow us on Twitter and Follow us on Google+!
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