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madmaxmangos

Customer
Hey,

2 problems.

1. vbShout - Using the "Primus" theme the tabs in the shoutbox seem to blued-out, you can't read them without making them active (see screenshot).

2. The Dragonbyte footer copyright would be better if it was put into one sentence with a button/link to click which opens up a box that list's the Dragonbyte products installed.

The theme we currently have (Primus) has a footer image... it is not adjustable in the CSS it is fixed (so i've been told by our developers), as can be seen in the attached screenshot or live on our site.

If possible would you be able to look into having a link to a small popup box for cases like this? As it stands the copyright of the last 2 products is barely visible as is, so it would make sense to have a small box with all products listed.
 

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1. Change the .formcontrols .blockrow .dbtech_shouts .dbtech_vbshout_tabs.alt and .formcontrols .blockrow .dbtech_shouts .dbtech_vbshout_tabs.alt2 in the dbtech_vbshout_colours.css CSS Template to customise the colours.

2. You can install our Copyright Management mod to condense the copyrights to one line :)
 
Hi,

Thanks for the mod. Will look into the tabs later.

Also, I just noticed that our "alternating message colour" is not working. Any idea why that might be? It was switched on when the screenshot was taken of the shout box.
 
This is the relevant CSS from the same template:
Code:
.dbtech_vbshout_shout.alt1 {
	vertical-align:middle;
	background-color:{vb:stylevar postbit_background.backgroundColor};
}

.dbtech_vbshout_shout.alt2 {
	vertical-align:middle;
	background:{vb:stylevar blocksubhead_background};
}

Either check the stylevars themselves, or change the colours :)
 
Hey there,

Just imported an SMF board into vB. But none of the forums seem to have SEO urls. Is there something I need to do to get them to work? I've cleared the SEO cache and that had no effect.

The imported boards seem to use a url with forumdisplay.php even though SEO is setup.
 
Yes, That was the first thing I checked after the import.

EDIT: Just reinstalled SEO and the problem still persists between reinstalls!
 
Last edited:
Hey,

Still not quite sure on this. If I have a clean board with just the SEO mod installed it works fine.

When I import my SMF forum none of the boards URLs are changed to be SEO and any new boards I create at that point are not SEO either (the links remain unchanged).


Any suggestions what to try next? We are intending to buy this product once we get this resolved and know for sure it will work with our imported forum.
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
The reason why this is failing is because the Forum Cache is corrupt. I cannot find a way to resolve this. This issue is also causing a performance issue on your forum, since generating your forum list takes MySQL queries instead of being able to use the forum cache.

Please contact vBulletin support for assistance with this issue.
 
Hey There,

The cache was working before the import from SMF.

What I'll do now is revert the cpanel account to this mornings backup. If you'd like to look into this further before the import or even import yourself I can set that up.

Cheers
 
Hey,

I hired someone from vbulletin.org to look into this and also have a response from vBulletin.

The person I hired has been on vbulletin.org since 2009 he is very experienced with vB4, vB5 and XF. He said it is the mod causing it and not the cache.

Here are some quotes:

You need to contact DBT, all options are enabled but the plugin doesn't rewrite the URLs
if I disable the plugin and active friendly urls using vBulletin settings they are rewritten
so, vBulletin works fine, the plugin doesn't
oh, I was talking about it before
I was telling you that DBT plugin doesn't load the settings
It is not just the forum URLS
If you change the Link Titles setting (it is something apart from URLs) you will see changes have no effect
exactly, URL Rewrite Settings and I checked Link Titles in SEO Settings and it doesn't work either
they will help you, it's clear it's an issue from their end not vbulletin


The response from vBulletin asked what exactly is corrupted in the cache, because they can see none.

Fillip H., will you need access to this again? I can setup admincp/ftp and database if needed.
 
The first two quotes are total rubbish. The issue is that attempting to run PHP: unserialize - Manual on the forumcache data stored in the datastore returns boolean false, instead of an array.

This is not something that DBSEO has any control over.
 
Hey there,

Doing lots of testing on this tonight, so far I've narrowed it down to our international boards causing it.

Looking like an encoding issue possibly - When the international boards are removed SEO springs into life and suddenly rewrites the URLs as it should.

Hey,

To confirm I just created a board with "Chinese / 中国的 支持 / 中國的 支持" and this broke the SEO plugin on on our forum.


Confirmed this on a blank Vbulletin install.

Database set to UTF8_Unicode_CI

Created board with Chinese / 中国的 支持 / 中國的 支持

Installed SEO mod - url not rewritten.

Removed "Chinese / 中国的 支持 / 中國的 支持" board

Page simply refreshed and URLs are rewritten

Conclusion: This is an encoding issue - not sure if its the mod not picking it up or something else?. I will attempt this in a database now using utf8_general_ci and reply if the result is the same.

Hey,

Just to update we imported this under utf8_general_ci.

It seem the issue is encoding when importing using impex.

I was able to fix this by manually renaming the few international boards we have (removing anything not English) in there titles.

Funny thing is if you add the chinese characters back the URLs revert to being standard vB ones and are not rewritten.

Not sure on what to do about this now?

Any suggestions?

Update: Was just able to get the SEO mod working with utf8_unicode_ci

Still unable to have chinese characters in the board titles for some reason.
 
Last edited by a moderator:
Have you tried enabling UTF-8 in the DBSEO settings? You may also need to turn the "Convert URLs to UTF-8" setting if just enabling UTF-8 doesn't work.
 
hey there,

Tonight I've reimported data from our main forum to test with. I checked all settings for UTF-8 were on as you stated but still no luck.

Right now our test forum has no problem with the SEO as I've removed all non-english characters from the forum descriptions and titles and they are displaying.

Still have no idea what is causing this though.
 
What is the value of the "Filter Non-Latin Characters" setting? It should be set to "Keep Non-Latin Characters" as well.
 
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