FORGOT Password is broken (can not download updates)

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pooya7

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Hello,
while ago i purchased Advance Post Thank you and Ajax Threads (life time license) , I wanted to download the updates today and I am not able to login, I tried forgot password and it never emails me a link to reset, i tried to use the "contact us" link at the bottom of this forum a week ago but did not hear anything from anyone.

Can someone please look into this?

Thanks,
 
I did respond to your email. Our records show that your mail server accepted our emails, so you must have some filtering software like SpamAssassin or BoxTrapper that blocks our emails.
I noticed you were using a custom domain email rather than a provider like GMail (such mail operators usually have a much higher delivery rates and much better spam filters).

Please add *@dragonbyte-tech.com to your whitelist in your server's filtering software and then try Forgot Password again.
 
Hello !
I checked everything, added you to white list, still nothing. is there any other option ? btw we use googla apps for mailserver.

Thanks,
 
The only other option is for you to switch mail provider once you're back in your account. If your configuration is unable to receive emails from us, you'll need to switch to another mail provider.

I'll PM you the details I sent in the email.
 
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