Bug Likes do not update on PHP 7.1

[iA001]

After php upgrade to 7.1, users are complaining that their rep point does not increase on Likes click and likes are not displayed immediately. They are only updated on page refresh.

 

[Fillip H.]

Check your server error log for any error messages.

 

[iA001]

The logs only show this error

 

[Fillip H.]

You will need to inspect the actual server error log (such as /var/log/messages or the relevant log in your system) to find the real reason behind a 500 Internal Server Error, otherwise I will not be able to assist you.

 

[iA001]

I checked the logs and I could only find these type of lines:

proxy_access_ssl_log:494059:xxx.xxx.xxx.xxx - - [23/Feb/2019:02:25:58 +0x00] "POST /thanks.php HTTP/2.0" 500 1548 "https://www.mydomain.com/testing-zone/50100-test-copy.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36"

 

[Fillip H.]

Then you need to contact your host for assistance in finding the real error message.

 

[iA001]

I asked other users of this mod if they have seen any similar error, and one of them has posted this on https://vbulletin.org/forum/showthread.php?p=2598658#post2598658

[Tue Feb 05 01:26:21.461932 2019] [cgi:warn] [pid 31730] [client xxx:12000] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php71, referer: https://www.xxx.com/foro/admincp/plugin.php?do=productdelete&productid=dbtech_thanks&s=

[Fri Feb 08 00:32:52.303982 2019] [cgi:error] [pid 30593] (70008)Partial results are valid but processing is incomplete: [client xxx:64860] AH01225: Error reading request entity data, referer: https://www.xxx.com/foro/recent_thanks.php

[Wed Feb 20 03:08:25.052586 2019] [:error] [pid 29888] mod_ruid2 www.xxx.com GET /foro/dbtech/thanks/clientscript/thanks.version.js?v=363 HTTP/1.1 chdir to /home/virtfs/xxx failed

[Wed Feb 20 03:08:25.066254 2019] [:error] [pid 30876] mod_ruid2 www.xxx.com GET /foro/dbtech/thanks/clientscript/jquery.qtip.min.js HTTP/1.1 chdir to /home/virtfs/xxx failed

[Wed Feb 20 03:08:25.076505 2019] [:error] [pid 30494] mod_ruid2 www.xxx.com GET /foro/dbtech/thanks/clientscript/thanks.js?v=363 HTTP/1.1 chdir to /home/virtfs/xxx failed

 

[Fillip H.]

That looks like a server error, nothing I can do anything about. Please contact your host for assistance.

 

[iA001]

I am not sure whether this can help, the browser console throws these errors:

jquery.min.js:formatted:3857 POST https://www.mydomain.com/thanks.php 500

	send	@	jquery.min.js:formatted:3857
	ajax	@	jquery.min.js:formatted:3695
	(anonymous)	@	thanks.js?v=363:formatted:37
	dispatch	@	jquery.min.js:formatted:1998
	y.handle	@	jquery.min.js:formatted:1929

 

[Fillip H.]

No, you still need to contact your host and have them inspect the server error log.

 

[DragonByte Technologies]

Hello @iA001,

We hope your ticket regarding Advanced Post Thanks / Like has been addressed to your satisfaction. This ticket has now been closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.