Question Installation

[Shimei]

I am not a coder.... I need help installing this in my Paragon theme. I would like the slider installed so it is right of the logo up top the template. I installed the pro package.... that's as far as I can get.

Thanks,
William

 

[Fillip H.]

If you access the Instance Manager under the DBTech - vBSlider menu, you should be able to find the settings for manual deployment. If you follow the instructions on that page, you'll have complete control over the position of the slider

 

[Shimei]

No luck... I am sorry to request this indepth help. But could someone look into this and get this ready. My site is located here: Reformed Christianity

The slider is activated at this moment and so is the default instance.

Thanks,
William

 

[Fillip H.]

Have you tried this in a default (unmodified) skin?

 

[Shimei]

Have you tried this in a default (unmodified) skin?

I had and it still had not displayed.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Shimei]

Done

And thanks,
Shim

 

[Fillip H.]

I think I misread the first post, is the logo in the header template? If so, the slider isn't designed to be displayed there unfortunately

 

[Shimei]

Hi Fillip H.,

Any place near the top will do. It was just my preference...

Thanks,
Shim

 

[Fillip H.]

I figured it out, the "Latest Threads" had been set to 0. I set it to 5 and it shows up now

 

[Fillip H.]

Hello Shimei,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!