Question How can guest view the slider?

[SteveRobWhatever]

I have edited permissions so guests can download attachments in the forums I am pulling images from. Guests still can't see the slider. What am I doing wrong?

 

[Fillip H.]

The following forum permissions are required:
* Can View Forum
* Can View Others' Threads
* Can View Thread Content

Additionally, the forum cannot be password protected unless the person has the password cookie in their browser.

Do any of these permissions return false for your guest group?

 

[SteveRobWhatever]

Check and check on all counts. Still no dice for the guests.

 

[bszopi]

I just tried to register on your site so I could compare a member and guest views, but I got the following errors when trying to complete the "Final Step":

Warning: include(/public_html/forums/misc.php) [function.include]: failed to open stream: No such file or directory in /home/gridiron/public_html/forums/404.php on line 9

Warning: include() [function.include]: Failed opening '/public_html/forums/misc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/gridiron/public_html/forums/404.php on line 9

 

[SteveRobWhatever]

Oh boy.....not a coder by any means but I am on it.

 

[Fillip H.]

Can you post the contents of your 404.php file here (inside

 tags)?

I'll take a look and see if I can find anything glaringly wrong with it :)

 

[SteveRobWhatever]

Here you go.

<?php
header("HTTP/1.0 404 Not Found");
header("Status: 404 Not Found");
$_GET['do']='page';
$_REQUEST['do']='page';
$_GET['template']='404';
$_REQUEST['template']='404';
define('VBSEO_PREPROCESSED', 1);
include '/public_html/forums/misc.php';
?>

 

[Fillip H.]

Change this line

include '/public_html/forums/misc.php';

to this

include '/home/username/public_html/forums/misc.php';

but take special care to change username to your actual username on the server. For instance, if your username is dbtech you'd use /home/dbtech/public_html/ etc

 

[SteveRobWhatever]

Ok changed to the correct settings.

 

[Fillip H.]

The registration page works now, but I cannot get past your CAPTCHA as I don't know anything about NFL.

So I can keep debugging if I find an issue:
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

I changed your display location to Below Navbar (since that's where the slider was, anyway) and it works for guests too now

 

[SteveRobWhatever]

Now the sidebar is in the wrong position. Can that be adjusted?

 

[Fillip H.]

I don't see any difference on your forum now and before, do you have any screenshots?

 

[SteveRobWhatever]

No but you can see where the sidebar is supposed to align on all the other pages:

 

[Fillip H.]

I think you'll need to disable automatic deployment and use the manual deployment as per the instructions on the page in order to achieve that - it's not something that's supported by the automatic deployment system.

 

[SteveRobWhatever]

So I put what where?

 

[Fillip H.]

I fixed it on your forum, there were 2 issues on your site that I had to resolve before it would work correctly.

Let me know if this display works for you or if you need me to make any further refinements

 

[SteveRobWhatever]

No, that's perfect. Thank you so much for your help!