blinkster

Customer
Somewhat per plexxed to why i need to now pay for branding free for products i originally paid up and above for pro versions with branding free included. I now have to find almost $200 to remove branding of 2 products i originally paid for pro versions. Somewhat disappointed as i didn't mind and don't mind paying for new products and new branding free but i think now i i won't bother. I have already uninstalled 90% of the products i bought from DBTech and will be replacing the last few as and when.

I feel an injust for people like me that supported you and used your products and paid over the odds in your infancy so sorry to say i will no longer be buying DBTech products but using alternatives that don't stick the knife in.

Think and still think DBTech products are above the rest but pricing and getting the knife in and the fact you never seem to update an of the free to use products points that $$$ first these days more than customers like when you first started out.



my 2 cents worth
 
We have never sold any products with Branding Free included - it's always been a separate purchase.

According to our system, you own 10 Branding Free licenses. If you are having issues with applying the Branding Free to any of these 10 products, please let us know so that we can assist you.

I'm incredibly confused as to why you have taken such steps rather than bring your issues to our attention.
 
I have owned and used both of the below from day one an had branding free BUT when i updated both short time ago it now taken the branding free away and i am expected to pay again almost $200 for something i had. Something wrong somewhere.

vBShout
Advanced Post Thanks / Like


vBDonate i own and even shows i have branding free paid and downloadable but yet be side it its asking me to renew upgrade license????

Either something broke on your system or its lets get the idiots to pay double :-( Yes i am irritate a little over this
 
Are you using the branding free download that is tagged v2 or the other older download?
 
Before I got the pro of vb optimize there was one version were the branding did not work.
Older versions of vB Optimise had issues with applying the Branding Free, but that has been taken care of in later versions :)

I have owned and used both of the below from day one an had branding free BUT when i updated both short time ago it now taken the branding free away and i am expected to pay again almost $200 for something i had. Something wrong somewhere.
That's because we changed the way the Branding Free works and is applied to make each BF license unique to each user.

As Ozzy said, we released v2 of the Branding Free license which is 100% free from your Client Area. Simply re-download the license and re-apply the keys, should you choose to re-install the products.

vBDonate i own and even shows i have branding free paid and downloadable but yet be side it its asking me to renew upgrade license????
This is because there is a vB5 version of this mod available. Our system treats that as an upgrade in order to avoid having to spend weeks coding an entirely new system to handle vB4 to vB5 license upgrades.

Either something broke on your system or its lets get the idiots to pay double :-( Yes i am irritate a little over this
Neither is actually the case, and I really wish you would have posted about it before making such a thread. That being said, I do understand that without reading the release threads explaining these changes, it could seem like we had invalidated your Branding Free licenses.

To re-iterate, this is not the case.
 
Think your missing the point above my branding free has vanished for

vBShout
Advanced Post Thanks / Like

Only option i have is to pay again, again something broke somewhere. Go look at my client area you see there is nowhere for these to be found even though until i upgraded i had an owned.
 
Would you be able to PM me with the PayPal receipt for the payments for those licenses? If so, I'll restore them to your account immediately :)
 
I would but the original account attached to the time when i paid has long since been blocked by PayPal for there own warped reasons. Bottom line is you know i had both these products for years and had branding free. You probably be able to find the details as i can't. If you can't then were both fucked but rest assured not paying twice.
 
This isn't your thread, I was talking to blinkster about his historical purchases :)
 
This is a list of all products purchased based on the emails used:

May 29, 2010 05:16:15 PDT: vBShout Pro - Lifetime x1
Oct 24, 2010 10:40:00 PDT: vB Optimise - 1 Year x1, vBActivity Pro - Lifetime x1, InfoPanels Pro - Lifetime x1
Oct 30, 2010 01:53:52 PDT: Advanced Post Thanks / Like Pro - Lifetime x1, Branding Free: vB Optimise x1
Feb 5, 2011 03:16:19 PST: Branding Free: InfoPanels x1, Branding Free: Profile Hover x1, Postbit Tabs Pro - Lifetime x1, Profile Hover Pro - Lifetime x1
Dec 27, 2012 04:09:53 PST: vB Optimise - Lifetime x1, vBDonate - Lifetime x1
Jan 02, 2013 06:12:12 PST: [AddOn] Branding Free: Advanced Censor Options - Lifetime x1
Feb 05, 2013 07:41:50 PST: [AddOn] Branding Free: Member Map - Lifetime x1, [AddOn] Branding Free: vBDonate - Lifetime x1
Feb 19, 2013 01:45:44 PST: [AddOn] Branding Free: Post Templates - Lifetime x1
May 23, 2013 03:00:09 PDT: [AddOn] Branding Free: Draft Posts - Lifetime x1
Jun 15, 2013 04:10:23 PDT: [AddOn] Branding Free: Download Button In Attachments - Lifetime x1
Nov 02, 2013 06:24:24 PDT: [AddOn] Branding Free: vBDonate (vB5) - Lifetime x1

I don't know what to tell you, PayPal has no evidence that you have ever purchased the products you claim are missing. More information was included in the PM response.

I will discuss this with our Managing Director and get back to you further.
 
Fillip H. read the PM and anyone reading this as much as there probably was a better way to sort this take my advise DBTech crew once again dealt with an solved the problem to suit all sides. Once again my experience dealing with DBTech is far an above anything you get anywhere. So hands held up. lesson learned and will do it via PM in future
 
Back
Top