Question Downloading Question

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kmacinct

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Downloading Question


I have set up Downlods Lite (Successfully I think)

I have enabled "Uploads" (Successfully I think)

I have permissions for myself (Admin) and for the Group as Can View, Can Download and Can Upload.


I have been able to upload a file (PDF). I can see the file in the folder by going thru the backend.
When I try and download, I cant find the actual file to click on and download. I have all moderation turned off.

Suggestions??
 
Could you please create and PM me with a temporary AdminCP account?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it
 
Update: There are multiple issues with the information you have provided me.

First of all, you did not provide me with FTP information as requested.
Secondly, the user you provided me with does not have "Can Administer vBDownloads" so I am unable to check your category permission configuration.

Please double-check that you have edited each of your categories and granted all relevant usergroups the relevant permissions.

If this does not resolve your issue, please provide me with the FTP information requested in my previous post so that I can continue assisting you with this issue.

Thanks!
 
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Legacy vBDownloads

vBulletin 3.8.x vBulletin 4.x.x
Seller
DragonByte Technologies
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Total downloads
1,713
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