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Hannah Kestrel

Customer
Hello,

I apologize for disturbing you, however, as you are a member of the Development Team here, I assumed you may be able to help me. I had ordered and paid for vbShout last night at around 1 in the morning. And this morning, the customer page of this asite still says it's awaiting for authorization, please check paypal email. Well, I didn't realize at first, but the email address that I have with paypal, I no longer have access to. That email address has been changed. However, the fact remains, I have checked with my bank, I have paid for the product.

Please Advise.

Thank you,

-Hannah
 
Hello,

I apologize for disturbing you, however, as you are a member of the Development Team here, I assumed you may be able to help me. I had ordered and paid for vbShout last night at around 1 in the morning. And this morning, the customer page of this asite still says it's awaiting for authorization, please check paypal email. Well, I didn't realize at first, but the email address that I have with paypal, I no longer have access to. That email address has been changed. However, the fact remains, I have checked with my bank, I have paid for the product.

Please Advise.

Thank you,

-Hannah

Hi Hannah,

Can you send me a PM with your PayPal email address and the date of your transaction? We'll be able to get this sorted for you, but there might be a slight wait before you can download the product for security/anti-fraud reasons.

Regards,

Cosmic
 
hello, instead of posting a new thread I figure I would bump this one. I purchased some stuff and renewed a couple licenses coming up on 24 hours ago and cannot download them. I was under the impression that it was fairly quick getting payments processed. I am using a different PayPal account, could that maybe be why?

Thanks!
 
Looking more closely I don't see ant transactions from you in the past week, please PM Cosmic with the transaction ID and date / details of purchase.
 
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