Awaiting authorisation - still...

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yeri

Customer
Hi I made a purchase for the vbdonate plugin and have yet to have been "authorised" to download it.

my clientarea pops up with the message.

Awaiting Authorisation
Please check your PayPal email address.


I have checked previous posts and those that did not receive the email; had to email confirmation@dragonbyte-tech.com instead. I have done this and yet still nothing has happened. It's been a week now. Please get this done and reimburse me that week on the license as well.
 
Hi there,

First of all, I'd like to apologise for the issue. The reason why this system exists is to prevent fraud.

I have checked previous posts and those that did not receive the email; had to email confirmation@dragonbyte-tech.com instead.
This is the wrong address. Please email confirmation@dragonbytetech.com instead as per the instructions in the client area.

Please also ensure you are sending the email from the same email address that is listed as your primary email address in your PayPal account at the time of purchase.

Thank you.
 
Hello yeri,

This ticket has now been closed with the status Working As Intended.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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