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View Issue Info: Awaiting Authorisation

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  • Results 1 to 6 of 6
    1. #1
      Junior Member
      Gil
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      Default Awaiting Authorisation

      Hi!
      I just bought the VBSlider, but it says:
      Awaiting Authorisation
      Please check your PayPal email address.
      I didn't get any email other than PayPal's payment confirmation. I also checked the spam folder. I registered here via FB connect and also didn't get any emails.
      Can someone please manually approve my order so I can start using the slider? Thanks!


    2. #2
      Development Team Ozzy47's Avatar
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      Gil
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      is Pulling my hair out trying to
      code
       
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      Default

      When a product is showed as "Awaiting Authorisation" in our vBeCommerce system, it means it's waiting for you to click the confirmation link that we sent to your PayPal email address. This is an anti-fraud measure that is applied when the forum email address and PayPal email address mismatch.

      Could you please check the email address you made the transaction with (also check its spam folders) and click the authorisation link? Doing so will prevent any further transactions you make from being flagged in this manner

      Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).


    3. #3
      Junior Member
      Gil
      39
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      Default

      Understood.
      But I have already checked my spam folders before posting this question. I have no such email and no way to resent it to a different address or something.


    4. #4
      Development Team Ozzy47's Avatar
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      Gil
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      is Pulling my hair out trying to
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      Default

      Ok then @Decado or @Belazor will have to look into a solution for you.

      Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).


    5. #5
      Owner Belazor's Avatar
      Gil
      29,973
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      is finally done working on vBShop
      for now xD
       
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      Default

      Could you please send an email to fillip@Dragon byte-tech.com from your PayPal email address? If so, I'll unlock it for you

      ---------- Post added at 17:22 ---------- Previous post was at 16:12 ----------

      Thanks, that should take care of that

      Fillip Hannisdal
      Founder & CEO
      DragonByte Technologies http://www.DragonByte-Tech.com


      Please do not Private Message me with support requests or product questions. PMs are only for exchanging sensitive information (like FTP / AdminCP logins).
      Please do not Private Message me with business related queries (refunds, complaints, feedback, etc). Decado is the person to PM for those issues.
      Please do not Private Message Decado with support requests or forum errors.

      When I say "Hotfix Released" it means you should re-download the product and re-upload the files.

    6. #6
      Junior Member
      Gil
      39
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      Default

      Thanks!


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