Awaiting Authorisation

Ralf Herrmann · 21st January 2012, 12:19

Hi!
I just bought the VBSlider, but it says:

Awaiting Authorisation
Please check your PayPal email address.

I didn't get any email other than PayPal's payment confirmation. I also checked the spam folder. I registered here via FB connect and also didn't get any emails.
Can someone please manually approve my order so I can start using the slider? Thanks!

0 Comment(s)

Ozzy47 · 21st January 2012, 13:54

When a product is showed as "Awaiting Authorisation" in our vBeCommerce system, it means it's waiting for you to click the confirmation link that we sent to your PayPal email address. This is an anti-fraud measure that is applied when the forum email address and PayPal email address mismatch.

Could you please check the email address you made the transaction with (also check its spam folders) and click the authorisation link? Doing so will prevent any further transactions you make from being flagged in this manner

0 Comment(s)

Ralf Herrmann · 21st January 2012, 15:20

Understood.
But I have already checked my spam folders before posting this question. I have no such email and no way to resent it to a different address or something.

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