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RigelBetelguise

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Everything seems to work as expected when updating my events from the past to add to the custom currency we are using. But the points never change. I've done the maintence part where it processes the transactions but no change is made to the points collected.


Any ideas?
 
Do users still earn going forward, according to your settings?
No they actually do not. I've double checked and the mod is enabled in the settings. If you go to the credits.php it shows transactions being made but nothing is happening to their point totals.
Do you get errors/blank pages when trying to update user transactions?
No everything works as expected to.
Have a look at this to make sure you are using that tool correctly: http://www.dragonbyte-tech.com/f62/recalculating-credits-1599/
I did use this with different variations and the same result occurs.

If you'd like I can give you a test account to take a closer look at our settings.
 
Is that custom currency one that you keyed in yourself, or was it provided by another addon that you have installed?
 
Could you please create and PM me with a temporary AdminCP account?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it
 
I've gone ahead and uninstalled the mod and reinstalled it. I've made progress now and it appears to work, I dunno what the issue was, only thing I can think of some error that i missed on the install.
 
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Legacy vBCredits II Deluxe

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