Question Zend Guard Loader

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Jaris

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Please assist us on updating Zend Guard Loader and fix the Like plugin

Apache's error log below:
[Mon Nov 16 06:24:08 2015] [error] [client 178.33.187.181] Cannot load the ionCube PHP Loader - it was built with configuration API220090626,NTS, whereas running engine is API220100525,NTS, referer: http://62.210.181.15:3130/get?url=ht...goto=newpost
[Mon Nov 16 06:24:08 2015] [error] [client 178.33.187.181] Zend Guard Loader requires Zend Engine API version 220090626., referer: http://62.210.181.15:3130/get?url=ht...goto=newpost

We would like to prioritize this support and will pay for the plugin to work on our vbulletin site.

Cheers!
 
We cannot assist you with this, as it is a server issue. It's not something we are able to fix by visiting your site or changing anything on our end. Please contact your host if you require assistance with this.
 
Hello Jaris,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
I understand..

On our current system configuration the latest version of Zend Guard that can be installed is 6

Would Zend Guard version 6 fix the issue?
 
I don't know, I've never used ionCube or Zend Guard loader, for this exact reason.
 
Okay, we will try to update the Zend Guard version 6.

The plugin works well before, then suddenly stopped working, any idea? so we can avoid this issue again.
 
Were able to fix the ionCube PHP loader and Zend Guard Loader issue.

Now we only have this in apache's error log:

[Thu Nov 26 05:49:20 2015] [error] [client 180.190.82.126] SoftException in Application.cpp:256: File "/home/supplych/public_html/forum/thanks.php" is writeable by group, referer: BAE Systems is hiring a Supply Chain Manager - Business Support in Barrow in Furness
[Thu Nov 26 05:49:20 2015] [error] [client 180.190.82.126] Premature end of script headers: thanks.php, referer: BAE Systems is hiring a Supply Chain Manager - Business Support in Barrow in Furness
[Thu Nov 26 05:49:20 2015] [error] [client 180.190.82.126] File does not exist: /home/supplych/public_html/500.shtml, referer: BAE Systems is hiring a Supply Chain Manager - Business Support in Barrow in Furness
[Thu Nov 26 05:51:05 2015] [error] [client 31.184.238.122] File does not exist: /home/supplych/public_html/forum/procurement-and-purchasing, referer: 404 Not Found
[Thu Nov 26 05:51:05 2015] [error] [client 31.184.238.122] File does not exist: /home/supplych/public_html/404.shtml, referer: 404 Not Found

How can we fix this?
 
Last edited:
Is the product working as intended now, or are you actually experiencing any issues with the functionality?
 
I am still experiencing issue. The 'like this post' still do not work. No action on clicking.

NEW Like Button

On Inspect Element Console I found:

Uncaught Error: invalid version specified
Failed to load resource: the server responded with a status of 500 (Internal Server Error) 500 Internal Server Error
 
I am still having problem with the functionality of the plugin.

Error log below:

[Sun Nov 29 22:24:41 2015] [error] [client 122.54.251.131] SoftException in Application.cpp:256: File "/home/supplych/public_html/forum/thanks.php" is writeable by group, referer: NEW Like Button
[Sun Nov 29 22:24:41 2015] [error] [client 122.54.251.131] Premature end of script headers: thanks.php, referer: NEW Like Button
[Sun Nov 29 22:24:41 2015] [error] [client 122.54.251.131] File does not exist: /home/supplych/public_html/500.shtml, referer: NEW Like Button
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
Hi Jaris,

Sorry for the delay, I've looked into this @ your site and it turns out the problem was the file permissions on /forum/thanks.php. I've reset them to 755 and everything should now be working as you'd expect :)

Can you please confirm whether the mod is working for you now?

Thanks!
 
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