Question VBseo Like Import Question

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mrdon

Customer
I have ran the import for the VBseo likes system, but the likes bar below the posts don't show anything and I know VBseo had a ton of likes for the post I am looking at. I also ran the Repair Cache, Recalculate, and Rebuild.

See attached.

Any ideas?
ss.jpeg
 
Have you tried also clicking the Rebuild Button Click Cache? I'm not sure which Rebuild action you've ran thus far.
 
Thanks for your reply. Yes, I tried that too.
I see stats under users Avatar like this:

Post Thanks / Like
Likes (Given): 108
Likes (Received): 143


But when I look at the bar below the posts, it doesnt show any likes for any posts, but I know there were several likes from VBSeo on these posts.

Have you tried also clicking the Rebuild Button Click Cache? I'm not sure which Rebuild action you've ran thus far.
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
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