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Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
I will post back when I have updates for you, please do not bump your topic as it will not get your issue handled quicker.

Thank you :)
 
Update: As your forum is running unlicensed copies of Advanced User Tagging and vBShout, as well as violating our licence agreements by removing our copyright footers without purchase of a Branding Free licence, I'm sure you can understand that you will not receive any further support either here or vBulletin.org until you have rectified this situation.

Thank you for your understanding and cooperation.
 
Hmmm Im not the Owner per se of the site BUT let me fix that issue and Ill come back with news of it. Sorry for that.
 
AUT is still showing as being the Pro version, and its copyright footer is still missing.
 
I would investigate for myself, but I'm getting authentication failed errors when using the FTP information provided by you in PM. Please test to make sure the information is accurate.
 
The postbit code for this mod used $thanks_postbit which is a variable also used by APTL. I renamed it to $post_thanks_postbit in the vSA mod which resolves the conflict.
 
Fillip H., I had to re-upload the vs hidehack mod and now its showing twice again. where exaclty if you can point me should I change the name you told me?
 
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