Buttons can't be clicked

xEnde · 11th January 2013, 07:13

So we are starting up a new site, just began work today, I recently installed DB likes and although the buttons appear under post, you can't click on them. I have tried reinstalling, and the problem is still persistent.

Belazor · 11th January 2013, 15:19

Can you please check Firefox' error console for any JS errors?

xEnde · 11th January 2013, 19:51

Originally Posted by Belazor

Can you please check Firefox' error console for any JS errors?

Screenshot by Lightshot What is generated when I try to press the any of the button.

Belazor · 11th January 2013, 20:08

Those are all CSS-related warnings, 100% safe to be ignored. Can you please click the "Errors" tab in that window and see if there's any JavaScript errors there?

xEnde · 11th January 2013, 20:40

Originally Posted by Belazor

Those are all CSS-related warnings, 100% safe to be ignored. Can you please click the "Errors" tab in that window and see if there's any JavaScript errors there?

Screenshot by Lightshot That is my warning tab

Belazor · 11th January 2013, 20:58

Do you have some form of Twitter integration enabled on your forum? I think those errors are preventing APTL from working.

xEnde · 11th January 2013, 21:20

Originally Posted by Belazor

Do you have some form of Twitter integration enabled on your forum? I think those errors are preventing APTL from working.

Not that I know of no, to my knowledge the only things installed is: Everything VB 4.2 pro came with (cms and blogs), DB shout, DB likes, and DB mentions. Past that it's clean.

Belazor · 12th January 2013, 00:02

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

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