Bug Fatal error: Class 'USERTAG' not found

hi,
i wanted to try your mod, but when i go to the admin dbtech - settings, i get this error
Fatal error: Class 'USERTAG' not found in /home/[path ***********]/forum/dbtech/usertag/actions/admin/forum.php on line 26

any idea of what could be wrong?
best regards

We've seen this happening on forums that have the i.s.s.w "Security" product installed. If not, please try disabling all other plugins running on the admin_global hook and re-enable them one-by-one until you find the culprit

hi,
we do not have this plugin installed, it s a fresh installed forum set for a migration smf to vb, the only plugin installed is yours

Have you uploaded all the files to their correct folders? Drag and drop the contents of the upload folder to your forum folder.

yes i did and import xml file, no issues or error or warning what so ever, that s why i was surprised to see this error in settings, cause other menu in admin for option works.
but over all the pugin is not working

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

sended

thxx a lot!

hi, any news?

I will reply to the PM if I need more information, or post back in this thread when it's been resolved.

perfect, thxx a lot

I'm unable to replicate this issue on your site, I can browse all areas of the AUT admin areas without issue.

hi,
i ve fixed the issue was coming from a wrong path setting in config.php, quite weird that all was working even it pointed to a wrong directory.
nvm when in a message i write Testnocomp i don t see any notification in user testnocomp email , di di missed something?
best regards

topic closed all work now i ve reinstall the forum from scratch
thxx a lot!

Glad to hear you got it working