Bug admincp page blank

hello, I installed your lite plugin, It seems to work, I can mention, tag and things but I can't see in the admincp options the DragonByte section on the nav on the left and if I try to go manually into /admincp/index.php?loc=usertag.php shows me a blank page

What can I do to resolve this issues?

thanks

If you have the i.s.s.w "security" product installed, please disable or uninstall it. It's a potential cause for this issue.

This is what I have installed:

vBulletin 4.1.7
Admin HTML Email 1.0.0 Admin HTML Email

Censor Replacements 1.0 Create your own blacklist of words that should be replaced with other words!

Cyb - Sub-Forum Manager 2.4 Cyb - Sub-Forum Manager

DragonByte Tech: Advanced User Tagging (Lite) 3.0.4 Advanced User Tagging lets your members quickly alert eachother to threads they might be interested in.

Forum Icons 1.0 New option when editing a forum to include an icon.

GAL 8.0.0 Geek Automatic Linker and Dictionary

MARCO1 Advanced Quick Reply And Edit With Smilies 4.5 Replace the vBulletin Default Quick Reply and Edit With Full Quick reply And Edit Box With Smilies.

Multiple Account Detection & Prevention 1.1.3 Detects multiple logins, prevents multiple registrations, and notifies the administration.

Skimlinks Plugin 2.0.7 Official Skimlinks plugin for vBulletin

Tabs en vBulletin 4.x 2.0.3 Sistema que permite poner Tabs en el menú de vBulletin

vB Ad Management 4.02 Forum-wide advertisement management.

vB Ad Management English language 4.02 English phrases for vB Ad Management.

vBSEO 3.6.0 vBulletin SEO

vBSEO :: Sitemap Generator 2.6 Generate a Google & Yahoo Sitemap for your Forums

vBulletin Blog 4.1.7 Personal web log, integrated with vBulletin.

vBulletin CMS 4.1.7 Content Management System

Word Replacements 1.0.0 Replace words in posts

Yet Another Mass Private Message System 1.0.1 Allow Admin to send mass Private Message to users


The active products are:

yours, forum icons, gal, tabs en vb, vbseo, vbseo maps gen, yet another mass private message system

Can you please add directly beneath <?php in your config.php file and then try the page again?

still blank, no error or warning visibile

Can you try going to your Plugin Manager, disabling all plugins that run on admin_global except for the one for AUT, and verify if it's working?

If it is, re-enable them one by one and try again after each one, until you find the one it breaks on

disabled all products

then re-enabled only yours, still the same issues

maybe trying to uninstall and reinstall with no products enabled?

by the way your product is the only one that have a hook in admin_global

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it