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adamnp

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I have one particular user who for some reason appears to not show up as 'active' user, even though he is absolutely active. I have compared his account settings to other users with the same exact settings and they show fine. I also had this user generate a new account, and that account shows fine.

Any idea what this could be?


Thanks in advance!
 
Thanks for the reply;

When I check 'View Banned Users' I have nobody banned. He can talk in chatbox, but his name doesn't appear in active users. Everybody else appears to be fine however. (so far)
 
can you post a screenshot of his profile from the admincp make sure you get all info block out private info
 
Is there any particular area your looking to look at? I can - but its long as hell -- would need to make a buncha images. If just a particular area then I'd just grab that.

I have compared his profile to other users in the same exact usergroups, and theres no difference but he isn't active and everyone else is...lol

Thanks again.
 
his user profile from the admincp should not be that long two screenshots should do it.

edit going to bed, as this could be a number of reasons you would be best to wait for staff to login and have a look
 
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User Manager.jpeg
Do you have this option in the light? I would also check other plugins in case they have a setting, causing a problem for this user also look at Additional Usergroups settings for the Shoutbox
 
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Do you have this option in the light? I would also check other plugins in case they have a setting, causing a problem for this user also look at Additional Usergroups settings for the Shoutbox



No that option isn't available in the light version -- thought I am positive there are no bans, I checked the database table and its empty.

It also worked properly on v6.2.0 but after I upgraded it to latest version, this user doesn't display lol.

Thanks again for any help!! I appreciate it! I've tried to double and triple check all the common issues prior to posting
 
The user may have used the "Invisible" feature. If there's a yellow activity icon next to their Shout button, that's it :)
 
The user may have used the "Invisible" feature. If there's a yellow activity icon next to their Shout button, that's it :)

You're a genius! hahaha....Wow.

Thanks! I guess I didn't look at all the 'obvious' things so good now did I! lol.... Didn't notice that feature!
 
I never talked about that as the screenshots you uploaded were meant to be the ones from the users profile so looks like you did not upload the correct profile screenshots. And on them it shows that setting set to no
 
I never talked about that as the screenshots you uploaded were meant to be the ones from the users profile so looks like you did not upload the correct profile screenshots. And on them it shows that setting set to no
A user's "Invisible" setting does not display in their profiles. The only indicator is in the Shoutbox itself.

The user did not upload any wrong screenshots at all :)
 
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