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I will start with this.

URL missing blank page appears after user submits (sometimes)

No matter what everyone can approve their own reviews automatically even if its set to not approve automatically

url not loading is the message.

custom fields do not work, if you fill them out the review will not submit.

UNUSABLE, disputing paypal charge, HORRIBLE APP
 
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Please be aware that not allowing us the ability to investigate issues with your purchase before opening a dispute is against our Terms of Service (that you agreed to when purchasing), and harms our business severely.

It is also stated that if we are unable to fix your issues, you are entitled to a full refund. While we are not required to do this by law, we offer our customers this guarantee to promote a better relationship that does not involve accusing us of fraud (which is what "Significantly Not As Described" means, in PayPal's eyes).

The product is not "Significantly Not As Described". For one, there are literally hundreds of people that are running the product with none of the issues that you describe. For two, no product of ours is ever described as bug free. If there is a conflict between another product installed on your forum and ours, or an incompatibility with your server (however unlikely), that does not mean our product is fundamentally flawed.

Needless to say, while I completely understand your frustrations, I'm also very saddened that you have chosen to accuse us of a fraudulent sale rather than wait for assistance.

As you have provided me with your FTP and AdminCP details, I will investigate the issues on your site A.S.A.P.
Please do not uninstall the product in the meantime. If you have already uninstalled the product, I will ask you via PM to re-install the product and restore the configuration you had previously.
 
Sir, I have now purchased two products from you, both with issues that sit unresolved. You can take it as me accusing you of fraud which is rediculous. Or you can attempt to provide something called "customer service".

Your response is troubling to say the least. But be aware I came HERE 1ST to state my issue before going to other sites and letting it be known.

Maybe it was foolish on my part to purchase your second product before getting the issues with the first product.

I have now spent $200+ USD on your products. With a comment like yours above I highly doubt you will be retaining me as a future customer.

Law or no law (and from what i gather you are in a different country) I also have an agreement with Paypal, they agree that when I don't receive what I pay for I may dispute the charge.

Simply filing a dispute with Paypal is my right with Paypal. We both know it is in their terms of service you agreed to. If my issues are resolved I will cancel the dispute.

As it sits now your product is "significantly different than described" as many of the feature DO NOT WORK AS ADVERTISED.
 
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Sir, I have now purchased two products from you, both with issues that sit unresolved. You can take it as me accusing you of fraud which is rediculous.
What I said was that instead of requesting a refund for products you feel are not fit for purpose, you immediately filed a dispute with PayPal. This in spite of the fact that our refund policy states that if we are unable to resolve issues you have with purchased products, you will be entitled to a full refund.

Do you feel that it's ridiculous for me to want to attempt to correct the issues you're experiencing before giving you a refund?

Or you can attempt to provide something called "customer service".
6 hours before you submitted the dispute, I put in a request for FTP and AdminCP details to access your site to resolve your one outstanding issue with another product (vBSuperPMs).

I'm not entirely sure what you expect me to have done differently? I was unable to replicate your issue locally, so I requested that you provide me access to your site so that I could see the issue in action, and resolve it on your site.

At the time of posting that message, I was entirely unaware that you were experiencing issues with the Reviews product, because you hadn't notified me of any issues.

You gave me less than 20 minutes to respond to your issue before opening a dispute. Unfortunately we cannot guarantee a 20 minute response time. If I'm not at my computer for whatever reason, or I'm busy with other duties, I may not be able to respond to a new support thread within 20 minutes. This is why we do not offer any response time guarantees in our Terms of Service.

Additionally, you sent me a PM asking me to resolve the issues so that you wouldn't have to open a PayPal dispute, 6 minutes after you had opened the dispute. I'm not really certain how the logistics of that were supposed to work.

If you can let me know what you expected to happen after you posted this thread in the 20 minutes before you opened the PayPal dispute, I would be happy to answer so that we're on the same page in terms of support :)


PS: If you want better customer service, I would advise you not to create accounts called "<company name> Sucks" when dealing with customer support :)
You might find support agents more happy to help you if you treat them with respect, like another human being.
 
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Legacy DragonByte Reviews

vBulletin 4.x.x
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DragonByte Technologies
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