Sir, I have now purchased two products from you, both with issues that sit unresolved. You can take it as me accusing you of fraud which is rediculous.
What I said was that instead of requesting a refund for products you feel are not fit for purpose, you immediately filed a dispute with PayPal. This in spite of the fact that our refund policy states that if we are unable to resolve issues you have with purchased products, you will be entitled to a full refund.
Do you feel that it's ridiculous for me to want to attempt to correct the issues you're experiencing before giving you a refund?
Or you can attempt to provide something called "customer service".
6 hours before you submitted the dispute, I put in a request for FTP and AdminCP details to access your site to resolve your one outstanding issue with another product (vBSuperPMs).
I'm not entirely sure what you expect me to have done differently? I was unable to replicate your issue locally, so I requested that you provide me access to your site so that I could see the issue in action, and resolve it on your site.
At the time of posting that message, I was entirely unaware that you were experiencing issues with the Reviews product, because you hadn't notified me of any issues.
You gave me less than 20 minutes to respond to your issue before opening a dispute. Unfortunately we cannot guarantee a 20 minute response time. If I'm not at my computer for whatever reason, or I'm busy with other duties, I may not be able to respond to a new support thread within 20 minutes. This is why we do not offer any response time guarantees in our Terms of Service.
Additionally, you sent me a PM asking me to resolve the issues so that you wouldn't have to open a PayPal dispute, 6 minutes
after you had opened the dispute. I'm not really certain how the logistics of that were supposed to work.
If you can let me know what you expected to happen after you posted this thread in the 20 minutes before you opened the PayPal dispute, I would be happy to answer so that we're on the same page in terms of support
PS: If you want better customer service, I would advise you not to create accounts called "<company name> Sucks" when dealing with customer support
You might find support agents more happy to help you if you treat them with respect, like another human being.